Live / Incidents / Salsify
Salsify: Walmart Rich Media videos not appearing
Salsify · salsify.comImpact: minorinvestigating2026-09-22 11:07 UTC
Public — what happened
Summary
We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team.
We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic.
Please reach out to customer support via email at [email protected] for any questions regarding this subject.
Timeline
- Started — 2026-09-22 11:07 UTC
- Last update — 2026-09-22 11:07 UTC
- Ongoing at last check.
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