Live / Incidents / Salsify
Salsify: Intermittent Crawling Errors Affecting Data Freshness
Salsify · salsify.comImpact: majoridentified2026-09-25 19:01 UTC
Public — what happened
Summary
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Wayfair
Ongoing Improvements:
Home Depot
Lowes
Kroger
Chewy
Kohl's
Resolved:
Amazon US
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Timeline
- Started — 2025-06-09 15:27 UTC
- Last update — 2026-09-25 19:01 UTC
- Ongoing at last check.
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Salsify against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
🔒 Sign in to seeCustomers get the live Provider Assessment Report for Salsify: its full incident track record, what tends to break, and recent public reports of problems.
Included with any paid plan.
Open the Salsify report →