Salsify: JSON Custom Channel Export failures

Salsify · salsify.comImpact: majorResolved2026-09-24 23:02 UTC

Public — what happened

Summary

The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally. Any failed Export attempts will require a re-run. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Timeline

Started — 2026-09-24 21:14 UTC
Last update — 2026-09-24 23:02 UTC
Resolved — 2026-09-24 23:02 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Salsify against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

🔒 Sign in to see

Customers get the live Provider Assessment Report for Salsify: its full incident track record, what tends to break, and recent public reports of problems.

Included with any paid plan.

Open the Salsify report →

Related: Salsify status & history. SquidGrid is not affiliated with Salsify.