Live / Incidents / Salsify
Salsify: Intermittent access issues with Salesforce ticketing
Salsify · salsify.comImpact: minorResolved2026-09-16 09:58 UTC
Public — what happened
Summary
We are currently tracking intermittent access issues with Salesforce, our customer support platform. Users may encounter temporary maintenance messages ("We are down for maintenance") or experience errors when submitting and viewing support cases. Salesforce is actively investigating the issue, and we are monitoring their progress closely to provide updates as soon as they become available.
Please reach out to customer support via email at [email protected] for any questions regarding this subject.
Timeline
- Started — 2026-09-16 09:58 UTC
- Last update — 2026-09-16 09:58 UTC
- Resolved — 2026-09-17 09:33 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Salsify against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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