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Gorgias

gorgias.comNo open incidents

Independent assessment — SquidGrid is not affiliated with Gorgias. Provider-published information is labeled as such; SquidGrid’s own measurements are observations of network paths, not determinations of fault.

SaaS & business software · SquidGrid tracks Gorgias’s own status and independently measures the internet paths that reach it, so you can tell a provider-side problem from a problem on the route to it.

Public — what Gorgias is reporting

Current & recent incidents

Resolved

Customer sidebar search not working

None impact · 2026-09-16 13:12 UTC

Resolved

Issues with closing tickets

Major impact · 2026-09-15 11:06 UTC

Resolved

Notifications not playing sound in the browser

None impact · 2026-09-14 19:06 UTC

Resolved

Help Center creation not working for new Gorgias accounts

Minor impact · 2026-09-08 15:36 UTC

Resolved

Instagram direct message delayed ingestion

Major impact · 2026-09-02 18:03 UTC

Resolved

Voice/SMS functionality degraded due to a Twilio incident

Major impact · 2026-09-01 17:05 UTC

Mirrored from the provider’s own published status. Times in UTC.

Independent path health

A status page tells you what Gorgias has published. SquidGrid independently observes the actual routes from its own worldwide fleet against their own baselines — so when a path moves off its usual range before (or without) a status post, you still see it, and you see where.

Gorgias runs its services on other companies’ networks rather than operating its own, so path measurements roll up to its hosting providers. SquidGrid’s assessment of Gorgias is its published incident record, archived and analyzed above and kept after the provider’s own page forgets it.

SquidGrid is not affiliated with Gorgias.