Live / Incidents / Gorgias

Gorgias: Help Center creation not working for new Gorgias accounts

Gorgias · gorgias.comImpact: minorResolved2026-09-08 15:36 UTC

Public — what happened

Summary

We are investigating an issue that may prevent new Gorgias accounts to create Help Centers

Timeline

Started — 2026-09-08 15:36 UTC
Last update — 2026-09-08 15:36 UTC
Resolved — 2026-09-08 16:30 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Gorgias against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Gorgias status & history. SquidGrid is not affiliated with Gorgias.