Live / Incidents / Gorgias
Gorgias: Voice/SMS functionality degraded due to a Twilio incident
Gorgias · gorgias.comImpact: majorResolved2026-09-01 17:05 UTC
Public — what happened
Summary
Our upstream telephony provider Twilio is currently experiencing an incident affecting Voice services (status.twilio.com). As a result, some customers may experience degraded or failed voice call functionality in Gorgias — including failed or delayed calls and inaccurate call test results.SMS and all other Gorgias features (email, chat, helpdesk) are unaffected.Twilio's engineering team has identified the cause and is deploying a fix.
We are monitoring the situation and will update this page as soon as service is restored or we have more information. No action is required on your side.
Timeline
- Started — 2026-09-01 17:05 UTC
- Last update — 2026-09-01 17:05 UTC
- Resolved — 2026-09-01 18:30 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Gorgias against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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