Live / Incidents / Pendo
Pendo: Intermittent sign out issue
Pendo · pendo.ioImpact: minorResolved2026-09-02 15:48 UTC
Public — what happened
Summary
We are investigating reports of users being unexpectedly signed out of Pendo and prompted to log back in. This is affecting a subset of users in the US Environment and we are currently investigating other environments for similar behavior. Our team is actively working to determine the cause.
If you are experiencing this, clearing your browser's cache and cookies for the Pendo domain (or restarting your browser) has resolved the disruption for some users. We'll share updates as we learn more.
Timeline
- Started — 2026-09-02 15:48 UTC
- Last update — 2026-09-02 15:48 UTC
- Resolved — 2026-09-02 17:00 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Pendo against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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