Live / Incidents / Pendo

Pendo: Some Customers Unable to Connect to Pendo MCP

Pendo · pendo.ioImpact: minorinvestigating2026-10-01 20:49 UTC

Public — what happened

Summary

Some customers are experiencing authentication errors when connecting to the Pendo MCP, which prevents the connection from being established. Our team is actively investigating to determine cause of this disruption. Existing MCP connections will continue to work until session expiration.

Timeline

Started — 2026-10-01 20:49 UTC
Last update — 2026-10-01 20:49 UTC
Ongoing at last check.

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Pendo against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Pendo status & history. SquidGrid is not affiliated with Pendo.