Shopify: Shop App, Shop Pay & Shop Pay Installments are unavailable

Shopify · shopify.comImpact: minorResolved2026-09-18 21:00 UTC

Public — what happened

Summary

Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.

Timeline

Started — 2026-09-18 18:45 UTC
Last update — 2026-09-18 21:00 UTC
Resolved — 2026-09-18 21:46 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Shopify against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Customers get the live Provider Assessment Report for Shopify: its full incident track record, what tends to break, and recent public reports of problems.

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Related: Shopify status & history. SquidGrid is not affiliated with Shopify.