Dropbox: Some customers are unable to access certain website routes and features.

Dropbox · dropbox.comImpact: majorResolved2026-09-09 21:50 UTC

Public — what happened

Summary

a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

Timeline

Started — 2026-09-09 21:36 UTC
Last update — 2026-09-09 21:50 UTC
Resolved — 2026-09-09 22:38 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Dropbox against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Customers get the live Provider Assessment Report for Dropbox: its full incident track record, what tends to break, and recent public reports of problems.

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Related: Dropbox status & history. SquidGrid is not affiliated with Dropbox.