Dropbox: Customer support via telephone may be unavailable for some users

Dropbox · dropbox.comImpact: minorResolved2026-09-03 22:13 UTC

Public — what happened

Summary

We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.

Timeline

Started — 2026-09-03 22:13 UTC
Last update — 2026-09-03 22:13 UTC
Resolved — 2026-09-04 05:36 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Dropbox against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

🔒 Sign in to see

Customers get the live Provider Assessment Report for Dropbox: its full incident track record, what tends to break, and recent public reports of problems.

Included with any paid plan.

Open the Dropbox report →

Related: Dropbox status & history. SquidGrid is not affiliated with Dropbox.