BigCommerce: Contact Center System Outage

BigCommerce · bigcommerce.comImpact: criticalResolved2026-09-16 14:17 UTC

Public — what happened

Summary

Our third party service provider has indicated the incident is resolved. While the Support Center appears operational, we will continue to monitor. Users should be able to contact our Support team through Phone, Chat, or Web.

Timeline

Started — 2026-09-16 09:15 UTC
Last update — 2026-09-16 14:17 UTC
Resolved — 2026-09-16 15:44 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach BigCommerce against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: BigCommerce status & history. SquidGrid is not affiliated with BigCommerce.