Live / Incidents / ZoomInfo
ZoomInfo: Chorus - Call Recording Issues
ZoomInfo · zoominfo.comImpact: minorResolved2026-09-16 16:47 UTC
Public — what happened
Summary
We are aware of issues intermittently impacting call recording for some customers. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, if you do not see the bot joining your call we would recommend recording your calls through your video conference providers recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
Timeline
- Started — 2026-09-16 16:47 UTC
- Last update — 2026-09-16 16:47 UTC
- Resolved — 2026-09-16 18:44 UTC
With SquidGrid — where it starts on the route
Independent path health
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