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Zoom: Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars an
Zoom · zoom.usImpact: nonemonitoring2026-10-01 16:49 UTC
Public — what happened
Summary
On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events.
This incident has been resolved and the affected services have been restored.
Timeline
- Started — 2026-10-01 16:08 UTC
- Last update — 2026-10-01 16:49 UTC
- Ongoing at last check.
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Zoom against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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