Live / Incidents / Zoom

Zoom: Service Degradation Affecting Customer Using Polycom Devices Going Offline

Zoom · zoom.usImpact: minoridentified2026-10-01 01:33 UTC

Public — what happened

Summary

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

Timeline

Started — 2026-09-25 17:45 UTC
Last update — 2026-10-01 01:33 UTC
Ongoing at last check.

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Zoom against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Customers get the live Provider Assessment Report for Zoom: its full incident track record, what tends to break, and recent public reports of problems.

Included with any paid plan.

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Related: Zoom status & history. SquidGrid is not affiliated with Zoom.