Live / Incidents / Zoom
Zoom: Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region
Zoom · zoom.usImpact: noneResolved2026-09-03 13:42 UTC
Public — what happened
Summary
On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Timeline
- Started — 2026-09-03 13:42 UTC
- Last update — 2026-09-03 13:42 UTC
- Resolved — 2026-09-03 14:27 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Zoom against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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