Live / Incidents / Aspire
Aspire: AspireCare Case Creation Delay
Aspire · youraspire.comImpact: noneResolved2026-09-16 12:37 UTC
Public — what happened
Summary
The AspireCare ticketing system is currently experiencing performance degradation due to an issue with our provider. Power users may experience issues when attempting to navigate to the Help Hub or submitting support cases, and responses may be delayed on cases that are submitted. We anticipate this issue being resolved within the next hour. Thank you.
Timeline
- Started — 2026-09-16 12:37 UTC
- Last update — 2026-09-16 12:37 UTC
- Resolved — 2026-09-16 14:20 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Aspire against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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