Live / Incidents / Xero

Xero: Degraded Performance: US Payroll (Powered by Gusto)

Xero · xero.comImpact: minoridentified2026-10-01 21:37 UTC

Public — what happened

Summary

We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.

Timeline

Started — 2026-10-01 21:36 UTC
Last update — 2026-10-01 21:37 UTC
Ongoing at last check.

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Xero against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Xero status & history. SquidGrid is not affiliated with Xero.