Live / Incidents / Xendit
Xendit: Over-The-Counter ECPAY_LOAN Philippines Disruption
Xendit · xendit.coImpact: minoridentified2026-10-01 06:43 UTC
Public — what happened
Summary
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Timeline
- Started — 2026-10-01 06:43 UTC
- Last update — 2026-10-01 06:43 UTC
- Ongoing at last check.
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