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Worldpay: INC0645194 - Projected Available Balance (Wallet Balance) - Incorrect Available Balances
Worldpay · worldpay.comImpact: minorResolved2026-09-15 16:33 UTC
Public — what happened
Summary
There is a third-party issue which is causing incorrect balances in the Dynamic Payout - Projected Available Balance (Wallet Balance) report.
The third-party has resolved their internal file issue and advised that all BAI files going forward will be accurate. The BAI file from yesterday, 14-Sep-2026, was incorrect for a subset of clients. Worldpay will continue to work with the third-party to ensure that the data is corrected.
Worldpay will continue to implement the daily workaround, if a BAI file is received with incorrect data, and correct the Wallet Balances in the Dynamic Payout dashboard. Due to the recovery actions the Dynamic Payout dashboard User Interface (UI) outlay may appear
Timeline
- Started — 2026-09-08 18:44 UTC
- Last update — 2026-09-15 16:33 UTC
- Resolved — 2026-09-16 15:18 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Worldpay against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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