Live / Incidents / Webex
Webex: Webex Contact Center: Some agents in the US region may have been disconnected from the agent desktop
Webex · webex.comResolved2026-09-21 19:30 UTC
Public — what happened
Summary
Component Status: Regions: N. America (West), N. America (East) resolved - Services remain healthy and stable and the issue is now resolved. We appreciate your patience while we addressed this service incident. Sep 21, 19:30 UTC monitoring - Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability. We appreciate your patience while we addressed this service incident. Sep 21, 19:05 UTC identified - Engineering continues to work toward resolving the remaining delays in real-time reporting for Analyzer. We are monitoring the environment closely to ensure full service stability and will provide an update in one hour
Timeline
- Started — 2026-09-21 15:00 UTC
- Last update — 2026-09-21 19:30 UTC
- Resolved — 2026-09-21 19:30 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Webex against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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