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Webex: Webex Contact Center: Some users may experience dead air or one-way audio

Webex · webex.comResolved2026-09-30 06:25 UTC
Public — what happened

Summary

Component Status: Regions: EMEA, ANZ resolved - Services remain healthy and stable and the issue is now resolved. We appreciate your patience while we addressed this service incident. Sep 30, 06:25 UTC monitoring - Engineering has completed remediation activities and services are now restored. We will continue to monitor to ensure service stability. Sep 30, 04:20 UTC identified - Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. Thank you for your continued patience as we address this service incident. Sep 30, 03:51 UT

Timeline

Source of record: provider status page. Mirrored as reported; times in UTC.

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Webex against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Webex status & history. SquidGrid is not affiliated with Webex.