Live / Incidents / Webex
Webex: Gateway and Solutions: Some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT
Webex · webex.comResolved2026-09-24 16:57 UTC
Public — what happened
Summary
Component Status: Regions: N. America (West), N. America (East) resolved - Engineering has confirmed that service has been restored for users joining Microsoft Teams meetings via VIMT. Traffic routing for the affected region has returned to normal, and service performance has remained stable. Thank you for your patience while we worked to address this service incident. Sep 24, 16:57 UTC monitoring - Our engineering team continues to monitor service performance for users joining Microsoft Teams meetings via VIMT. Traffic routing for the affected region remains under active monitoring, and recent observations show improved stability. We remain engaged with the vendor while validation and follo
Timeline
- Started — 2026-09-14 20:45 UTC
- Last update — 2026-09-24 16:57 UTC
- Resolved — 2026-09-24 16:57 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Webex against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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