Live / Incidents / Webex
Webex: Cisco BroadCloud: Users in the EU region are unable to access the Rialto Market portals
Webex · webex.comResolved2026-09-19 14:52 UTC
Public — what happened
Summary
Component Status: Regions: EMEA resolved - Services remain healthy and stable and the issue is now resolved. We appreciate your patience while we addressed this service incident. Sep 19, 14:52 UTC monitoring - Engineering has completed remediation activities and services are now restored. We will continue to monitor to ensure service stability. Sep 19, 14:41 UTC identified - Engineering is actively implementing mitigation measures to resolve data visibility issues on the Analytics and Reports page in CAP. We will provide the next update within one hour or sooner if significant progress is achieved. Sep 19, 14:02 UTC identified - Engineering has resolved the issue where Webex Calling Carrier
Timeline
- Started — 2026-09-19 11:18 UTC
- Last update — 2026-09-19 14:52 UTC
- Resolved — 2026-09-19 14:52 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Webex against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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