Live / Incidents / Webex
Webex: Webex Calling: Some Devices are not visible in Collaboration Control Hub
Webex · webex.comResolved2026-09-01 16:09 UTC
Public — what happened
Summary
Component Status: Regions: N. America (West), N. America (East), EMEA resolved - Services remain healthy and stable and the issue is now resolved. We appreciate your patience while we addressed this service incident. Sep 1, 16:09 UTC monitoring - Engineering has completed remediation activities and is monitoring recovery. Device visibility has been restored for most affected instances, and some affected device listings may take up to 24 hours to fully reappear as backend refresh processes complete. We appreciate your patience while we addressed this service incident. Aug 31, 16:20 UTC identified - Engineering continues to work toward full restoration of device visibility and management in Co
Timeline
- Started — 2026-09-01 16:09 UTC
- Last update — 2026-09-01 16:09 UTC
- Resolved — 2026-09-08 14:51 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Webex against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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