Live / Incidents / 8x8 CPaaS
8x8 CPaaS: Internal Issue: Converse Sending/Replying to WhatsApp BSUID Users
8x8 CPaaS · wavecell.comImpact: minorResolved2026-08-14 09:57 UTC
Public — what happened
Summary
We are currently experiencing issue in Converse sending/replying to WhatsApps Users.
This is due to User who enabled Phone Number privacy in Whatsapp.
Users who have BSUID instead of MSISDN are affected.
We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.
Please do reach out to [email protected] for any further assistance.
Timeline
- Started — 2026-08-14 09:57 UTC
- Last update — 2026-08-14 09:57 UTC
- Resolved — 2026-09-08 05:36 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach 8x8 CPaaS against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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