Live / Incidents / Vonage
Vonage: Voice API degradation in EU region
Vonage · vonage.comImpact: minorResolved2026-09-28 07:46 UTC
Public — what happened
Summary
Vonage services have been fully restored following today's service interruption, where you may have experienced call failures in the EU region, which began at 2026-09-28 06:05:00 UTC. Full resolution has been confirmed effective 2026-09-28 06:54:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
Timeline
- Started — 2026-09-28 06:45 UTC
- Last update — 2026-09-28 07:46 UTC
- Resolved — 2026-09-28 07:46 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Vonage against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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