Live / Incidents / Vertex
Vertex: Vertex Exception Certificate Wizard (ECW) Service Disruption
Vertex · vertexinc.comImpact: majorResolved2026-09-03 12:46 UTC
Public — what happened
Summary
Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Timeline
- Started — 2026-09-03 12:46 UTC
- Last update — 2026-09-03 12:46 UTC
- Resolved — 2026-09-03 13:24 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Vertex against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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