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Twilio: Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available

Twilio · twilio.comImpact: minorResolved2026-09-24 19:35 UTC
Public — what happened

Summary

The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.

Timeline

Source of record: provider status page. Mirrored as reported; times in UTC.

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Twilio against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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