Live / Incidents / Sprinklr
Sprinklr: Prod2 Meta Issue – Channel Operations Impacted
Sprinklr · sprinklr.comImpact: majorResolved2026-09-09 11:37 UTC
Public — what happened
Summary
We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp.
The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue.
Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
Timeline
- Started — 2026-09-09 07:44 UTC
- Last update — 2026-09-09 11:37 UTC
- Resolved — 2026-09-09 18:53 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Sprinklr against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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