Sprinklr: Live Chat Service Disruption

Sprinklr · sprinklr.comImpact: noneResolved2026-10-02 12:05 UTC

Public — what happened

Summary

The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.

Timeline

Started — 2026-10-02 10:38 UTC
Last update — 2026-10-02 12:05 UTC
Resolved — 2026-10-02 12:05 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Sprinklr against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Sprinklr status & history. SquidGrid is not affiliated with Sprinklr.