Live / Incidents / Smartly
Smartly: Investigating degraded performance with Smartly reporting
Smartly · smartly.ioImpact: minorResolved2026-09-29 11:03 UTC
Public — what happened
Summary
We’re following up to let you know that Smartly reporting and report exports are now operating normally. You may resume exporting reports. To help keep data volumes manageable, please limit the date range to two years.
As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support.
Timeline
- Started — 2026-09-29 09:28 UTC
- Last update — 2026-09-29 11:03 UTC
- Resolved — 2026-09-29 11:03 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Smartly against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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