Live / Incidents / Salesforce
Salesforce: Degradation: Customer360Audiences (147 instances)
Salesforce · salesforce.comImpact: minorResolved2026-09-20 01:45 UTC
Public — what happened
Summary
We performed further review and analysis and noted that a few other instances may also be impacted as a result of this incident. We have added those instances to the list.
Meanwhile, we're continuing to work directly with the third-party provider and monitoring for improvement. We'll provide an update if additional information becomes available.
Timeline
- Started — 2026-09-19 23:13 UTC
- Last update — 2026-09-20 01:45 UTC
- Resolved — 2026-09-20 01:45 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Salesforce against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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