Live / Incidents / Salesforce
Salesforce: Disruption: AdvertisingAudiences, AnalyticsBuilder, AudienceBuilder
Salesforce · salesforce.comImpact: majorResolved2026-09-18 15:55 UTC
Public — what happened
Summary
We continue to work on restoring the Marketing Cloud Engagement database. A replacement of a failed component on the storage array has been planned, and is expected to take a few hours. The replacement will run parallel to our recovery work without affecting it.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
Timeline
- Started — 2026-09-18 13:06 UTC
- Last update — 2026-09-18 15:55 UTC
- Resolved — 2026-09-18 16:22 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Salesforce against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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