Salesforce: Degradation: Customer360Audiences (321 instances)

Salesforce · salesforce.comImpact: minorResolved2026-09-29 23:00 UTC

Public — what happened

Summary

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

Timeline

Started — 2026-09-29 21:27 UTC
Last update — 2026-09-29 23:00 UTC
Resolved — 2026-09-29 23:00 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Salesforce against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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