Live / Incidents / Sage

Sage: Brightpearl - Partial Outage

Sage · sage.comImpact: minorResolved2026-09-18 10:01 UTC

Public — what happened

Summary

We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.

Timeline

Started — 2026-09-18 09:40 UTC
Last update — 2026-09-18 10:01 UTC
Resolved — 2026-09-18 10:25 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Sage against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Sage status & history. SquidGrid is not affiliated with Sage.