Live / Incidents / Sage

Sage: 3rd Party Provider Salesforce Platform – Partial Outage

Sage · sage.comImpact: criticalResolved2026-09-16 08:47 UTC

Public — what happened

Summary

We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal. We are engaged with third-party provider, Salesforce and we are waiting for updates.

Timeline

Started — 2026-09-16 08:47 UTC
Last update — 2026-09-16 08:47 UTC
Resolved — 2026-09-16 11:57 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Sage against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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