Live / Incidents / Sage
Sage: Brightpearl - Partial Outage
Sage · sage.comImpact: minorResolved2026-09-14 13:12 UTC
Public — what happened
Summary
We have identified an issue preventing customers using the Avalara integration from performing tax calculations in the USA. This functionality is used by the majority of our US customers and a subset of customers in Europe. The BigCommerce integration was also experiencing delays. All other product functionality was performing as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Timeline
- Started — 2026-09-14 12:51 UTC
- Last update — 2026-09-14 13:12 UTC
- Resolved — 2026-09-14 15:58 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Sage against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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