Live / Incidents / Qualtrics
Qualtrics: Salesforce Workflow Connection issues in all Regions
Qualtrics · qualtrics.comImpact: majorResolved2026-09-04 14:53 UTC
Public — what happened
Summary
We have introduced a workaround that is expected to prevent Salesforce workflow connections from failing 30 days after credential creation or refresh. Based on our testing, this issue should no longer impact Qualtrics to Salesforce connections going forward. We are continuing to monitor the situation before confirming full resolution.
ACTION: Connections that were already affected prior to this fix will not recover automatically. If you are impacted and have not yet done so, please navigate to the impacted workflow and either refresh the Salesforce credential or create a new credential and save, to restore the connection.
NOTE: If the Salesforce Outbound Message connection is broken, trigg
Timeline
- Started — 2026-08-31 11:51 UTC
- Last update — 2026-09-04 14:53 UTC
- Resolved — 2026-09-07 15:51 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Qualtrics against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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