Live / Incidents / project44
project44: Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments
project44 · project44.comImpact: minorResolved2026-09-24 14:13 UTC
Public — what happened
Summary
Dear Valued Customer,
The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.
We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.
We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].
Best regards,
Customer Support
Timeline
- Started — 2026-09-23 23:24 UTC
- Last update — 2026-09-24 14:13 UTC
- Resolved — 2026-09-24 14:13 UTC
With SquidGrid — where it starts on the route
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