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Phrase: Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)
Phrase · phraseapp.comImpact: criticalResolved2026-08-31 15:06 UTC
Public — what happened
Summary
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
Timeline
- Started — 2026-08-31 15:06 UTC
- Last update — 2026-08-31 15:06 UTC
- Resolved — 2026-09-02 12:03 UTC
With SquidGrid — where it starts on the route
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