Live / Incidents / ParentSquare
ParentSquare: Smart Alerts Phone Calls May Play Blank Audio
ParentSquare · parentsquare.comImpact: minorResolved2026-09-01 23:05 UTC
Public — what happened
Summary
We have identified the cause of the voicemail audio issue. The problem is limited to a subset of phone calls routed through one of our providers. We have opened a support case with the provider and are evaluating options. We will provide another update within the next hour.
Timeline
- Started — 2026-09-01 22:03 UTC
- Last update — 2026-09-01 23:05 UTC
- Resolved — 2026-09-02 00:12 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach ParentSquare against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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