Live / Incidents / Optum
Optum: System Incident - ACCUREG - ENGAGECARE PROVIDER - Production
Optum · optum.comImpact: majorResolved2026-09-01 21:29 UTC
Public — what happened
Summary
Customers are currently receiving an error of "Keys could not be obtained" and unable to login. Teams are currently engaged to review and resolve the issue.
Timeline
- Started — 2026-09-01 21:29 UTC
- Last update — 2026-09-01 21:29 UTC
- Resolved — 2026-09-01 23:12 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Optum against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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