Live / Incidents / Optum
Optum: System Incident - Pharmacy Software Solutions - Production
Optum · optum.comImpact: majorResolved2026-09-22 15:08 UTC
Public — what happened
Summary
The issue was caused by database connection exhaustion and blocked sessions, which impacted opportunity retrieval functions. The team scaled down application environments to free database connections, identified and cleared the locking session, and successfully restored POM services.
Timeline
- Started — 2026-09-22 14:14 UTC
- Last update — 2026-09-22 15:08 UTC
- Resolved — 2026-09-22 15:08 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Optum against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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