Live / Incidents / Optum
Optum: System Incident - Medical Network - Batch - Production
Optum · optum.comImpact: minorResolved2026-09-04 17:33 UTC
Public — what happened
Summary
We are currently aware of an application impact affecting 824 response processing for 275 attachment transactions with UnitedHealth Group payers. As a result, delays are being experienced in the processing of 824 responses. Our technical teams are actively engaged in identifying and resolving the issue and will continue to provide updates as additional information becomes available.
Timeline
- Started — 2026-09-04 17:16 UTC
- Last update — 2026-09-04 17:33 UTC
- Resolved — 2026-09-04 18:45 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Optum against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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