OpenText: Zix Archive Services - BCA and ZixArchive receiving Error 500

OpenText · opentext.comImpact: minorResolved2026-09-14 13:31 UTC

Public — what happened

Summary

Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM3997654

Timeline

Started — 2026-09-14 12:26 UTC
Last update — 2026-09-14 13:31 UTC
Resolved — 2026-09-14 14:56 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach OpenText against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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