Live / Incidents / Nexcess
Nexcess: Service Interruption on a Subset of Cloudhosts and KVM in the au-south-1 region
Nexcess · nexcess.netImpact: minorResolved2026-09-02 17:37 UTC
Public — what happened
Summary
As an update regarding the ongoing latency issue:
Some customers may experience increased latency and/or intermittent service interruptions when traffic traverses affected network paths in the US West region. The issue has been linked to two separate fiber cuts impacting an upstream network provider in the Los Angeles and Honolulu areas.
The upstream provider's engineers are actively working to address both fiber cuts, and their third-party fiber vendor has also been engaged.
Our Network Administration team is continuing to monitor the situation closely. At this time, our monitoring indicates that customer sites remain operational, though some users may experience intermittent increased l
Timeline
- Started — 2026-09-02 15:04 UTC
- Last update — 2026-09-02 17:37 UTC
- Resolved — 2026-09-03 11:45 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Nexcess against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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