Nexcess: Support Services Impact

Nexcess · nexcess.netImpact: minorResolved2026-09-16 09:14 UTC

Public — what happened

Summary

We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution. As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible. We will provide further updates as more information becomes available.

Timeline

Started — 2026-09-16 09:14 UTC
Last update — 2026-09-16 09:14 UTC
Resolved — 2026-09-17 03:14 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Nexcess against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Nexcess status & history. SquidGrid is not affiliated with Nexcess.