MRI Software: Engage Pay - Reported Incident - Investigation Underway

MRI Software · mrisoftware.comImpact: minormonitoring2026-10-02 20:36 UTC

Public — what happened

Summary

Dear MRI Client, A fix was applied by the third-party provider on02 October 2026 at 19:30 UTC to address the issue impacting Engage Pay, and we are currently monitoring the performance and stability of the product. We will share updates as we receive them. Regards, MRI Software

Timeline

Started — 2026-10-02 15:34 UTC
Last update — 2026-10-02 20:36 UTC
Ongoing at last check.

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach MRI Software against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

🔒 Sign in to see

Customers get the live Provider Assessment Report for MRI Software: its full incident track record, what tends to break, and recent public reports of problems.

Included with any paid plan.

Open the MRI Software report →

Related: MRI Software status & history. SquidGrid is not affiliated with MRI Software.